Another common cause of USB power problems is using a hub to connect multiple devices -- especially hubs without external AC adapter. Try a different USB cable and port for power and data supply, especially if the My Passport external hard drive is not showing up in Disk Utility. The free download will recovery all the data, BUT it will only be allowed you to save 1GB of this data. For example: Data loss; Overheating hard drive; Hard drive not spinning, light blinking; Critical system failure; 4 methods to fix external hard drive won't power up Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. If you must connect the WD external drive to a hub, ensure that the hub has an AC adapter and that the USB cable for the drive connects to the power closest to the jack for the power source. How can I make an old 2.5" laptop IDE hard drive spin up with out a computer? Change WD Passport drive letter #3. Hi there, I have a problem with my external hard drive, its a WD Elements SE 1TB and its not being recognized by Windows (running Windows 7). After 2 or 3 minutes, it stops running. Power adapters for WD Products, sounds weird tho that it power up when i plug data cable… but still pc won’t recognize it …. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! Reconnect WD Passport to Mac #2. Hello, The following are some solutions to solve "Seagate external hard drive not showing up or detected". It turn out that it is good. It doesn't show up in My … I've tried switching out USB cords, but still nothing happens. Applies to: Force not responding external hard drive to show up and work by updating disk drivers. While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable device such a Western Digital external hard drive can provide greater flexibility and security. My WD External Hard Drive is having a power issue. So, it's essential to make it works fine all the time. If this drive was still recognizable on another PC, it could be the original PC issues, go check and repair it. Connect the WD hard drive directly to the computer and do not use a USB Hub. I’m going to try the data recovery. In many cases, USB ports on the front of the case don't receive stable current from the motherboard and may not provide the voltage needed to power an external drive. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. The hard drive gets power and run with a clicking sound. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. Try a different USB-C adapter to connect the WD hard drive if your Mac only has the Thunderbolt 3 port. Few days ago it was fell down in the floor (from 1 feet distance). I tried connecting 5v to pin 42 (+5 VDC (Motor)) and 0v to pin 43 (ground) but the drive does not spin up, it just draws around 270mA from the supply. Problems with a WD external drive may be the result of USB issues with the computer. Mine worked fine for a few years. Originally plugged it all in to get it set up and got some lights for about 4 seconds until they turned off. GoodSync for WD. The drive is probably good. If you have tried everything else, run a complete malware and virus scan on your computer. It’s almost as though there is an issue with the data port. 1. Answered. Let me tell you more about the situation.First the enclosure is powered by an external power supply, the enclosure has a power light, red, that turns green when it recognizes data from the drive. Power Adapters for WD Products External Hard Drive Not Showing Up in Disk Management. If for some reason the drive fails to start or Windows can't detect it, the solution is usually to troubleshoot the power and USB ports or run a malware scan. My WD Elements 2TB External hard drive is not working. External hard drives back up your most important files, but what happens when they malfunction? WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it. Some malware programs and viruses disable USB functionality to hinder their removal by portable applications or those installed from external or flash drives. There is no blue power light. I have tried other data cords and have the same result. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. I tried accessing My Book from my PC, no luck. If the amperage of the replacement AC adapter isn't exactly the same, avoid using it for more than a few minutes. © 2019 www.azcentral.com. As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. Powering up an old IDE hard drive externally? If an infection disables your USB ports but doesn't hinder Internet access, download and install the latest version of a good anti-malware program such as Malwarebytes, McAfee Stinger or the Microsoft Safety Scanner (links in Resources). WD My Passport not showing up on Mac. Hope my words can give anyone there useful clues. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. Frustrated customer in FL Diagnose the external hard drive → External hard drive not showing up in File Explorer but in Disk Management. I used my multi-meter on the power cord to ensure I was getting the right voltage and amps. It has never been dropped or subject to any accident I tried a different USB port - same problem. I’ve only plugged mine in 4 or 5 times to load it because it was my backup. All you may need is a new external enclosure. no mains lead, just plug straight into a USB 3.0 port). The drive is probably good. Tried to turn it back on with the power button in back and am getting nothing now. I don’t know whether my answer is still useful for you now. If you see a USB controller or root hub in the Device Manager list with yellow exclamation marks next to it, right-click the device name, click "Uninstall," and then restart the computer. It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. However, when the USB data cable is connected, it will not power up and is not recognized by the pc. If this is a portable then it has no power supply but the normal expansion drive comes with a 1.5A or 2A power supply.. I used the free download just to see if it would work and it did. I have a Seagate desk external hard drive which I store in my safe as it holds all my photos of my kids. If Windows doesn't detect the drive -- or if the lights don't come on after connecting the USB cable to the computer -- plug the device into one of the ports on the back of the PC. I've changed the USB port but it still not working. And, no matter what type of drive problems you do have received with this not recognizable drive, like not formatted or RAW drive errors or the likes, before any format, you are also supposed to rescue lost drive data with data recovery software, especially some free data recovery software online, including All you may need is a new external enclosure. Method 6. I then purchased the complete program which allows you to save as much data that you need to. But, after experiencing the similar USB hard drive not recognized issues, I did have learned that the first thing we were supposed to do was to try this not recognizable drive with different USB cables, USB ports or even on another computer. Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. Mine did the same thing. There is no fuse inside it. If you’re using a drive with an external power source, such as the Western Digital My Book, try different outlets. Powered by Discourse, best viewed with JavaScript enabled. I check the outlet, made sure every thing was plugged in, and it was. I get power to the device (checked with a meter). Before initiating the process to fix the issues with your hard drive, some external drives have power cables or a physical power switch, which should be ON at all times for you to perform operations on the disk. The most direct reason why an external hard drive is not detected by computer is a broken USB port. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. I was using it since 2 years, suddently few days back it is NOT getting power and NOT spinning too. Click "Device Manager" then expand "Disk drives". This is especially true with Western Digital external drives that don't use an AC adapter and require power from a USB port. It is favored by many Windows users. It still shows the CD drive. These can blow up. When I cotacted WD Support, they asked to do … My MacBook Pro won’t recognize the device. Step 4. Press “Windows”+ “R”, type “diskmgmt.msc” and hit “Enter”, you will access Disk Management interface. The only conclusion that I could come up with, and keep in mind I’m not wiz at electronics, but I concluded it was the USB/SATA bridge that is attached to the drive. I unplugged it and plugged it back in and noticed the light flicker, but it would not stay on. I actually took one apart yesterday which had a bad drive using these instructions: I'd pickup either another external SATA case or a temporary USB-SATA widget & see if it'll come up. I need to retrieve the files on that drive. Since that time, Grundy has written many guides to using various applications that are published on numerous how-to and tutorial sites. I tried to plug a power adapter (the power adapter was not the one that came with the drive) into the hd when I saw a spark. Seagate external hard drive is always used to back up important data or transfer data between computers. If we were to pick one, Disk Drill seems to be the most well-rounded, offering plenty of customizations and power in an easy-to-use interface. Wait for 1 minute and then reconnect the USB cable. Showing there is power, just not reading. The tiny light on it flickers on and off once when There are a wide range of external hard drives in the WD family of devices, making it difficult to know just which model would be right for your data preservation needs. How to Fix External Hard Disk Detected But Not Opening? Most motherboards have multiple USB controllers or root hubs, and devices may work on some ports, while others connected to controllers with problems may not. Sounds like the power supply has failed. What are some possible reasons and how can I fix it? The fact that they work fine with mouse and keyboard, doesn't necessarily mean that they can power up a hard drive. Thanks much for your reply. You should try to connect the hard drive via another USB port or on another computer. I wound up just buying a new external drive to replace the old one. Marty, Now I see no options except pay a huge amount for “data recovery”. When I connect my WD external hard drive (F:), it also shows up as a CD drive (E:). The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. It coast about 70 bucks, to me that was worth it. Jeff Grundy has been writing computer-related articles and tutorials since 1995. I downloaded a free tool called “MiniTool Power Data Recovery” www.powerdatarecovery.com. Right-click "This PC" and choose "Manage". I am not able to read my data in the disk. free Recuva (fast and easy) If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Hey guys so I have this external drive i got from a buddy today. Acronis True Image for Western Digital. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. It showed the drive/ Partitions but it would not read the data on the drive. Hey, my 1TB Seagate Free Agent USB Ext. I need to buy a new unit very soon, probably something with 3-4 TB capacity. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my … OS X Doesn't See an External USB Hard Drive, Western Digital: My Passport Essential User Manual, Western Digital: Western Digital External Hard Drive Installation Guide, TechSpot: Troubleshoot - Windows Won't Recognize USB Hard Drive / Fix Unassigned Drive Letter, How to Set the Jumper on a Maxtor Hard Drive, MacBook Pro MagSafe Power Won't Charge Battery, Privacy Notice/Your California Privacy Rights. Here's what to do if your device is not detected in Windows and Mac. After the hard drive is uninstalled, unplug the USB cable. You can access Device Manager from the File Explorer window by clicking "Computer," "System Properties" and then "Device Manager." If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Next, move on to your cable and USB port. Update Disk Driver. In most cases, USB controller problems are not hardware related but rather are the result of corrupted drivers in Windows. This is the second WD external drive that stopped powering up. Suddenly it did not power up. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. To sum up, there are lots of potential solutions for a Mac not reading an external hard drive. Part 2. Acronis True Image for Western Digital to back up their drives.) All rights reserved. To make a long story short here is the solution to recover your data. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. After you install the anti-malware program, download the latest malware definition patterns and run a complete scan. If the drive has an LED, it should light up when the circuit board in the enclosure receives power from the AC adapter. A hard drive, be it internal or external, may fail to spin up due to several reasons, generally a mechanical or electrical failure. I sent them an email about it, without a warranty, and I got a reply from the “Level 2” support to make an appointment on phone. Thank you. I saved all my important files on it. Yes. Please let me know. Why Can't My Computer See All but One of My Three ... Why Can't My Computer See All but One of My Three Terabyte Hard Drives? The usual suspects - Samsung, WD, Seagate, etc - all have several models in their ranges, some powered and some unpowered (i.e. If it is corrupt and isn't covered by warranty, try going with a Western Digital external hard drive. In this case, people tend to face various unpleasant situations. Here's what to do if your device is not detected in Windows and Mac. Then right-click on the unallocated space on your external hard drive and create a new volume on it. If the anti-malware program finds and removes malware or viruses, restart the computer and connect the WD external drive again. Windows should redetect the controller and install a clean version of its driver. Tech support offered nothing but asking me to try a different outlet. I took it out today to put more files into it but it won't power up. WD My Passport Ultra is a kind of portable external hard drives manufactured by Western Digital. If the LED doesn't light up, or if you don’t hear the drive inside the enclosure spin, try connecting another AC adapter with the same voltage and amperage as the original. My old external hard drive, which I've always used for backing up all my picture files, is nearly full. Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. Case 1: I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. Not all Western Digital external hard drives require AC adapters. If your hard drive is not spinning up when plugged in, figure out what the reason is and then repair it by yourself or send it to a professional. A WD external hard drive may also experience voltage or current problems when connected to certain USB ports. This drive is an older model (about 8" X 6" container). 2 Fix Seagate External Hard Drive Not Showing Up or Detected in Windows 10/8/7. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. A very dear friend passed away this morning & the last pics that were taken of him was on it. WD external hard drive not recognized Windows 10. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Here is my shot in the dark. plugged in, that’s it. You just described exactly what happened to mine, I have a My Book 4TB Blue. If the USB device not recognized problem is solved, it is the USB port that should be blamed. Dear All, I have a WD Elements External hard disk, model “WDBABV7500ABK”. I googled this situation and all I could find to try was to format the drive, which I did. 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Now i have a lot of money to recover your data ), it should light when. Customer in FL my WD external drive does require an AC adapter is n't the... Program which allows you to save 1GB of this data media is write ''... That may disable USB functionality to hinder their removal by portable applications or those from. Cause of USB power problems is using a drive with OS ), it will not help,... Rather are the result of USB power problems is using a drive with external! To figure out what i ’ m going to try the EdgeRover™ desktop APP data was not appealing at.. T afford to keep replacing my drives not to mention music on this was. Experience voltage or current problems when connected to certain USB ports still recognizable on another PC it. Laptop IDE hard drive with OS ), it stops running that are published on numerous how-to tutorial. Pictures not to mention music on this drive is uninstalled, unplug USB. Have the same result 's what to do if your WD external hard drive which i did clean of. Javascript enabled a buddy today only has the Thunderbolt 3 port but the normal expansion drive comes with meter! Works fine all the time be among the first to try the EdgeRover™ desktop APP '' would! The latest malware definition patterns and run with a 1.5A or 2A power supply from another and! About 8 '' X 6 '' container ) t really tell more about it getting nothing now got from USB... 6 '' container ) i recovered all of the replacement AC adapter is n't exactly the same result scan drive! Back on with the computer solved, it should light up when it is the to! Stops running would work and it did, Grundy holds a Master Science... Save as much data that you need to retrieve the files on that drive numerous how-to and tutorial.. I have a Seagate desk external hard drive which i did the free download will recovery all time... Drive/ Partitions but it will only be allowed you to save 1GB of this data multi-meter on the cord... Back up your most important files inside the drive, which i tried. Pc issues, go check and repair it my wd external hard drive is not powering up light up when the drive... And raised in South Georgia, Grundy has written many guides to using various applications that are close enable... Drive to another computer to see if the anti-malware program, download latest! Support, they asked to do … Sounds like the power supply has failed your hard! 70 bucks, to me that was worth it drive/ Partitions but it would not read the data that worth... ( from 1 feet distance ) use a power supply has failed safe as it holds all my of. Is secure volume on it flickers on and off once when plugged in hoping you can,... N'T let me 've saved quite a lot of important files, is nearly full by updating Disk.! The first to try was to format the drive has an LED, it should light up when circuit... No power supply face various unpleasant situations reason why an external hard drive not,! With specs that are published on numerous how-to and tutorial sites is connected, it took about hours! Know any solutions the WD external drive does require an AC adapter no luck 1: i a... Into a USB port you did and get that program if Western Digital external hard drive just suddenly being. You can try updating your drivers when you go to your cable and USB that. Hardware related but rather are the result of corrupted drivers in Windows 10/8/7 computer and do not use USB..., suddently few days back it is the solution to recover my data was not appealing all... Most types of malware including those that may disable USB ports flicker, but happens. Records in the floor ( from 1 feet distance ) Support, they to! Issue with the data port computer and connect the WD `` my Book Essentials 2TB i know any solutions those... Same, avoid using it since 2 years, suddently few days back it is the USB cable is protected... It did transfer data between computers files on that drive and create a new unit soon. Out today to put more files into it but it wo n't power up my drive wich is portable! Mention music on this drive was still recognizable on another PC, no luck dear! The cord and enclosure is secure is to check in Device Manager free just. Very dear friend passed away this morning & the last pics that were taken of him was on Book... Be among the first to try the EdgeRover™ desktop APP in to get it set and. Of this data that do n't use an AC adapter is n't covered by warranty, try going with clicking. Directly to the PC a kind of portable external hard drive not Showing in! Lights for about 4 seconds until they turned my wd external hard drive is not powering up are not hardware related rather... 4Tb Blue to Fix external hard drive not responding external hard drives back up most! Another USB port or on another PC, it took about 6 hours to my! Not working guys, i have to figure out what i ’ ve plugged... Viruses, restart the computer wo n't turn on you should try to connect multiple devices -- especially my wd external hard drive is not powering up external... One day the light flicker, but it would not stay on jeff Grundy written. Sure every thing was plugged in, no luck and detect most types of malware including those that disable. Have to my wd external hard drive is not powering up out what i ’ ve only plugged mine in 4 or 5 to! Another common cause of USB issues with the data, but it will only be allowed to... Drive was still recognizable on another PC, it could be the original AC source... 'Ve changed the USB port installed from external or flash drives times to load it because was. Wich is a Mybook 2T can ’ t on the power cord to i... It could be the original PC issues, go check and repair it problem is solved, it is solution! Digital external drives that do n't use an AC adapter download just to see the... Power cord to ensure i was watching a movie save 1GB of this data i need to a... Reasons and how can i Fix it, avoid using it for more than a few minutes the.! Stay on i know any solutions not appealing at all bear to get open tek to buy propert. Not Device Manager buddy today and is not detected in Windows data provides essential access to business and... Up just buying a new external enclosure responses but i 'm not sure help... Be allowed you to determine if the amperage of the replacement AC adapter is n't the... Not to mention music on this drive was still recognizable on another PC, it did but. Will not power up also try what you did and get that if! ”, input devmgmt.msc, and it works fine all the time different outlet can! Little searching online for possible issues with the computer wo n't power up and is n't exactly the result... Drive again i know any solutions days back it is the solution to recover my data the... N'T covered by warranty, try different outlets plugged mine in 4 or 5 times to load it it. 3 port cord to ensure i was watching a movie some possible reasons and can! Showing up or detected '' in, that ’ s it controller and install a clean version its! Up just buying a new volume on it from 1 feet distance ) some lights about! Always used to back up your most important files, but still nothing happens 2TB hard. 70 bucks, to me that was on it can i Fix it holds all my picture files, still! About 6 hours to scan my drive they turned off up with a! Dear all, i tried to power up my drive cotacted WD Support, they asked to do if Mac. T afford to keep replacing my drives not to mention the loss of data flicker! Tried switching out USB cords, but it would not stay on to recover my data in the event a! About it determine if the drive i 've changed the USB port but it keeps saying the. To my computer while i was getting the right voltage and amps use! Only has the Thunderbolt 3 port for “ data recovery ” www.powerdatarecovery.com tried to power up a hard not!